Information
Any questions?
Here you will find the answers to the most common questions when booking at Sarela Natura.
Should you have any specific questions, please do not hesitate to contact us at:
info@hotelsarelanatura.com
Check-in / Check-out
Guest rooms will be available from 15:00 p.m. on the day of arrival. If you expect to arrive after 10:00 p.m., please inform the hotel in advance.
On the day of departure, we kindly request that rooms be vacated by 12:00.
Common areas may be used throughout the departure day. Late check-out may be granted upon prior request and subject to availability.
On the day of departure, we kindly request that rooms be vacated by 12:00.
Common areas may be used throughout the departure day. Late check-out may be granted upon prior request and subject to availability.
Parking
Complimentary outdoor parking facilities are available for hotel guests.
Dogs
Your four-legged companion is welcome in our hotel upon request. A daily fee of €40 per dog applies, and we kindly ask for your understanding that dogs are not allowed in the dining areas. Please contact reception so we can assign you a suitable room.
Food Intolerances
Guests are kindly requested to inform the hotel in advance of any food allergies or dietary intolerances.
Non-Smoking Policyr
The hotel operates a strict non-smoking policy. All guest rooms are designated non-smoking. Smoking is permitted exclusively in outdoor areas.
Discounts and Supplementss
- Tourist tax: €2.20 per person per night
- Additional person supplement per room: €25 per night
- Pet supplement: €40 per day (meals not included)
- Additional breakfast: €20 per person
Family Discounts
- Children up to 3 years old: free of charge
- 20% discount for children aged 4 to 12 yearss
Bicycle Rental
City and mountain bicycles are available for guests wishing to explore the surrounding area at their own pace. This service is available upon request and subject to an additional charge.
Cancellation Policy
For all reservations, free cancellation applies up to 3 days prior to the arrival date.
The guest may cancel free of charge up to 3 days before arrival. If the reservation is cancelled within 3 days prior to arrival, the hotel will charge the cost of the first night.
The guest may cancel free of charge up to 3 days before arrival. If the reservation is cancelled within 3 days prior to arrival, the hotel will charge the cost of the first night.
Payment of Hotel Invoice
Payment may be made using standard debit or credit cards (AMEX, VISA, MASTERCARD).
Cash payments are accepted in euros.
In the event of late payment, the hotel reserves the right to charge applicable fees in accordance with its internal policies and applicable legislation.
Cash payments are accepted in euros.
In the event of late payment, the hotel reserves the right to charge applicable fees in accordance with its internal policies and applicable legislation.