General booking conditions

General Booking Conditions through the website www.hotelsarelanatura.com

The online booking service is intended to enable you to reserve accommodation at Hotel Sarela Natura. Use of this service implies full and unreserved acceptance of each and every one of the general conditions set forth in the latest updated version of these booking conditions.

Contracting Process

To make a reservation through this website, you must follow the steps below:
1. Enter the check-in and check-out dates, as well as the number of rooms and guests. Where applicable, enter the promotional code.
2. Select the available booking options at the establishment and the type of room.
3. Complete the booking details and select any additional services offered by the establishment. The booking process is finalised by accepting the booking conditions and providing credit card details as a booking guarantee.
4. A summary of the selected options will then be displayed, detailing the unit price and total amount, including taxes. You will also be informed of the hotel’s payment and cancellation policy. In this section, you may print the booking confirmation.
5. A booking confirmation email will be sent. This email contains the details of your reservation and shall serve as proof of booking.
The electronic document formalising the reservation will be archived and may be made accessible upon request. In any event, we recommend that you retain the booking confirmation email.

Price

The prices displayed on the website are expressed in Euros and include 10% VAT.

Additional Services

Any additional services you choose to include in your reservation will entail additional charges unless expressly indicated as complimentary services. Such additional services must be expressly accepted and their cost will be specified in each case.

Advantages of Booking Directly on Our Website

• Best Price Guaranteed
• Payment at the Hotel

Payment

Payment for accommodation shall be made at the establishment, unless the booking is non-refundable.
During the booking process, credit card details (Visa, MasterCard and Maestro) are required as a booking guarantee.
Guests are informed that they must present the credit card used to make the reservation upon arrival at the hotel. If you are not the cardholder of the credit card used for the booking, you are kindly requested to contact the hotel before the deposit policy established for the reservation is applied.

Modification and Cancellation Policy

At the time the reservation is formalised, the applicable policy will be provided to the User. As a general rule, any cancellation made at least three (3) days prior to the scheduled arrival time will not incur any cost or penalty for the User.

Right of Withdrawal

Please note that, pursuant to Spanish Law 3/2014, General Law for the Protection of Consumers and Users, the right of withdrawal does not apply to contracts for accommodation services.

Data Protection

The data provided during the booking process will be used to manage the booking and facilitate your stay, as well as to contact you where necessary. Such data will be processed in accordance with the applicable Privacy Policy.
In order to improve our services and assess your level of satisfaction during your stay, once you have checked out, we will send you an email containing a link to a satisfaction survey where you may rate our services. Participation in this survey is voluntary. In the survey, you may choose whether you wish to receive information about future promotions and offers from our establishment.

Applicable Law and Jurisdiction

These Booking Conditions / General Contracting Conditions shall be governed by Spanish law.
For the resolution of any dispute arising in connection with the validity, performance, compliance or termination, in whole or in part, of these conditions, if you are a consumer, the courts corresponding to your place of residence shall have jurisdiction.
Pursuant to Article 14.1 of Regulation (EU) 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform for consumer disputes, available at the following link:
http://ec.europa.eu/consumers/odr/
Consumers may submit their complaints through the Online Dispute Resolution platform