Data protection policy
In compliance with current data protection regulations, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD, Law 3/2018 of 5 December), we hereby inform you of our Personal Data Protection Policy, which is detailed below, with regard to the processing of personal data.
Who is responsible for processing personal data?
Identity: SYSTMPLAC GIPS, SL – Tax ID: B15950827
Address: Rúa da Codeseira de Vidán, 1, 15706 Santiago de Compostela, A Coruña
Telephone: 881 24 99 06 – Email: info@hotelsarelanatura.com
Why do we process your personal data?
If you are a customer:
We process the information in order to provide the requested service, for billing purposes, and to send advertising or promotional communications about our products and/or services.
If you have contacted us through the website:
We process the information in order to manage your query, complaint, suggestion and/or claim.
If you have registered to make a booking or pre-booking for accommodation
We process the information to manage the booking or pre-booking, enable the proper provision of the requested service, billing, and to send advertising or promotional communications about our products.
If you have registered to make a reservation at our restaurant:
We process the information to manage the reservation, enable the proper provision of the requested service, billing, and to send advertising or promotional communications about our products and/or services.
If you have registered for our newsletter and promotions:
We process the information for the purpose of sending advertising or promotional communications about our products and/or services.
How long will we keep your data?
The personal data provided will be kept for as long as the commercial relationship is maintained and the data subject does not request its deletion. Taking into account the time limits provided for by law regarding the limitation of liability.
What is the legal basis for the processing of your data?
To process your data, we rely on the consent you have given us or on the execution of the order or contract.
To whom will your data be communicated?
Your data may be transferred or communicated to:
• The agency, for the purpose of providing tax and accounting management and advisory services.
• The IT company for the purpose of maintaining IT applications and systems.
• The law firm for the purpose of legal advice.
• Banks for the purpose of managing financial transactions and payments.
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation as to whether or not Hotel Sarela Natura is processing personal data concerning them.
You have the right to request access to personal data concerning the data subject, its rectification or erasure, the restriction of its processing, to object to its processing and to data portability.
We inform you that you have the right to withdraw the consent you have given us for a specific purpose, as well as to lodge a complaint with any supervisory authority.
In accordance with the applicable data protection regulations, you have a number of rights in relation to the processing of your personal data. The exercise of these rights will be free of charge for you, except in cases where requests are manifestly unfounded or excessive, especially if they are repetitive.
These rights are as follows:
Right to information: You have the right to be informed in a concise, transparent, intelligible and easily accessible manner, using clear and simple language, about the use and processing of your personal data. Right of access: You have the right to ask us at any time to confirm whether we are processing your personal data, to provide you with access to it and information about its processing, and to obtain a copy of said data. The copy of your personal data that we provide will be free of charge, although requests for additional copies may be subject to a reasonable fee based on administrative costs. We may ask you to prove your identity or require further information necessary to process your request.
Right to rectification: You have the right to request the rectification of inaccurate, outdated or incomplete personal data concerning you. You may also request that incomplete personal data be completed, including by means of an additional statement.
Right to erasure: You have the right to request the erasure of your personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. However, this right is not absolute, so our organisation may continue to keep it duly blocked in the cases provided for by the applicable regulations.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data, which means that we may continue to store it but not process it if any of the following conditions apply:
you contest the accuracy of the data, for a period enabling the controller to verify its accuracy;
the processing is unlawful and you oppose the erasure of the data and request the restriction of its use instead;
our organisation no longer needs the data for the purposes of the processing, but you need it for the establishment, exercise or defence of legal claims;
you have objected to the processing, pending verification of whether our organisation’s legitimate grounds override yours.
Right to data portability: You have the right to have your data transferred to another data controller in a structured, commonly used and machine-readable format. This right applies when the processing of your personal data is based on consent or the performance of a contract and such processing is carried out by automated means.
Right to object: This right allows you to object to the processing of your personal data, including profiling. We will not be able to comply with your right only when we process your data in the event that we can prove legitimate reasons for the processing or for the formulation, exercise or defence of legal claims.
Right to withdraw consent: In cases where we have obtained your consent to process your personal data in relation to certain activities (for example, in order to send you commercial communications), you may withdraw it at any time. We will then cease to carry out the specific activity for which you had previously given your consent, unless there is another reason that justifies the continued processing of your data for these purposes, in which case we will notify you of this situation.
Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with the Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001 Madrid, 901 100 099 – 912 663 517 (www.agpd.es), or at the following email address: https://sedeagpd.gob.es/sede-electronica-web/vistas/formQuejasSugerencias/seleccionarQuejaSugerencia.jsf
We inform you that you have the right to withdraw the consent you have given us for a specific purpose, as well as to lodge a complaint with any supervisory authority.
You may exercise the above rights by sending us a written communication to Hotel Sarela Natura, rúa da Codeseira de Vidán, 1, 15706 Santiago de Compostela, A Coruña, or by email to roomdivision@hotelsarelanatura.com, providing the necessary details to process your request.
How did we obtain your data?
The data has been obtained directly from the interested party or their legal representative.
The categories of data used are:
• Identification: name and surname, tax identification number, postal address, telephone numbers, email address.
• Bank details: for direct debit and/or payment management.
• Data necessary for maintaining the commercial relationship. Billing.
Hotel Sarela Natura fully complies with current legislation on the protection of personal data and with the confidentiality commitments inherent to commercial activity.
Hotel Sarela Natura has adopted the necessary technical measures according to the nature of the personal data processed and the circumstances of the processing, in order to prevent its alteration, loss, unauthorised processing or access.
The personal information collected through the various forms will be used for the purposes defined in the above cases, as well as for sending commercial and marketing communications. Users can unsubscribe from receiving promotional information by clicking on the link at the bottom of each of these communications.
In order to ensure that the information we process is always up to date and free of errors, we ask our customers and users to inform us as soon as possible of any changes or corrections to their personal data.
The personal information collected from interested parties is stored in databases owned by Hotel Sarela Natura, which takes the technical, organisational and security measures necessary to guarantee the confidentiality and integrity of the information in accordance with the provisions of current data protection regulations.
The user shall be responsible, in any case, for the accuracy of the data provided, and Hotel Sarela Natura reserves the right to exclude from the registered services any user who has provided false data, without prejudice to any other actions that may be applicable under the law.
We recommend that you review this policy frequently to stay informed of its scope and any changes that may be made.